How Lindex ensures efficiency and confidence in its financial system

Smother upgrades and deployments

One of the standout elements of the collaboration is the smooth handling of system upgrades and code deployments. These processes are often complex and time-consuming when managed in-house, but with Cepheo’s proactive approach they are fast, reliable and worry-free.

Helena Nordquist, System Developer at Lindex, highlights the value of Cepheo’s role: “The upgrade process works flawlessly. We plan annually, test internally and Cepheo handles the rest. It is a well-oiled process that gives us confidence that everything will work as it should.”

Deploying changes, whether minor updates or more significant adjustments, is equally streamlined. Lindex benefits from Cepheo’s agile and responsive service with deployments often completed within days. The result is minimal disruption, faster access to improvements and systems that consistently support the business.

Trust, expertise and personal collaboration

For Lindex, Cepheo is more than just a service provider. It is a trusted adviser. The collaboration thrives on good relationships and consistent communication. Lindex works closely with a dedicated service delivery manager, ensuring they always have a single point of contact.

Karolina Ljungkvist, Digital Product Manager at Lindex, also says that they are very satisfied to see the same Cepheo consultants working on multiple tasks for Lindex, making knowledge-sharing simpler. But even when new consultants are brought on, they are quickly up to speed.

Sara Magnusson, Financial Manager at Lindex, underscores the value of trust: “For us, confidence in the system is everything. The combination of having our own dedicated internal team at Lindex, as well as working with Cepheo, we know our financial operations are in good hands, allowing us to focus on delivering accurate results without worrying about technical challenges.”

Whether it is consulting on an unexpected issue or addressing a complex case, Lindex knows they can rely on the Cepheo development team to deliver. This gives a peace of mind that Helena says is one of the most important qualities of the collaboration with Cepheo.  

Synergy is the secret to success

The success of the partnership comes down to a clear division of labor. The Lindex internal IT team focuses on delivering business value, maintaining systems and driving strategy. Cepheo brings the technical expertise that keeps Dynamics 365 optimized, up to date and aligned with industry best practices.

This collaboration allows Lindex to operate with agility and confidence. Instead of getting bogged down in technical details, their team can focus on improving processes, supporting finance operations and delivering results across the business.

As Helena points out: “We don’t need to be experts in everything. Cepheo fills that gaps, ensuring we are always on top of Dynamics 365 without having to do the heavy lifting.”

Karolina adds: “Our internal expertise only makes our collaboration stronger, because we have a better understanding of what to ask for, and what to expect.”

The bottom line

Lindex’s partnership with Cepheo ensures their financial systems remain efficient, secure, and future-proof. By combining Lindex’s deep internal expertise with Cepheo’s technical know-how, they achieve a well-functioning approach to managing Dynamics 365.

From smooth upgrades to expert support, Cepheo enables Lindex to focus on business value rather than IT complexity. The result is a trusted collaboration that strengthens operations and delivers lasting impact.