A Single Point of Contact (SPOC) for all incidents, service requests and change requests related to your supported Microsoft Dynamics platforms.

Service Desk is staffed by a qualified team of Cepheo experts to ensure efficient validation and assignment of requests and consistent and reliable delivery of support.

The User and Application Support team handles incidents and user support tickets that are escalated from the Service Desk.

The team allocates relevant resources, clarifies expectations, defines next steps and ensures proactive communication around the status of open cases.

A governance-oriented service that ensures that the delivered services are managed effectively and in line with the customer’s expectations.

A dedicated team ensures coordination, communication and reporting related to incidents, issues and other engagements.

Ensure platform stability and business continuity with scheduling and professional implementation of solution updates in alignment with Microsoft 'One Version' update strategy​.

This gives access to the latest Microsoft updates and newest application features with high confidence and minimum business impact.

A dedicated service team provides the latest DevOps set-up and standardized, automated and secure tools for Tier 1 builds based on Microsoft recommendations and best practices.

Continuous support for the DevOps pipeline set-up enables faster resolution of arising issues and an optimized delivery process for changes that arise from solution development and updates.

Regular notifications about the technical and platform topics that are most relevant and important for your business.

Monitoring and careful curation of content from relevant communities helps you stay informed and well-positioned to take effective decisions and better prepared for future actions.

An annual meeting to assess Dynamics 365 assets including the evaluation and configuration of resources and review of platform access and usage, license liability and security posture.

The resulting recommendations will help optimize cost management and ROI on IT investment, promote efficient use of resources and licenses ​and create an awareness of security implications​.

A summary of Microsoft news and release notes that highlights upcoming new features, platform enhancements, security patches and deprecations across relevant Microsoft Dynamics applications and environments.

With this information, IT administrators and business users can make informed decisions and plan for updates and changes, ensure compatibility and minimize business disruptions.

A single point of contact with knowledge of the customer’s business and industry and overall accountability for customer engagement, service delivery performance and governance.

Proactive management of projects, resources, customer relationships and communication enhances service quality and efficiency and helps optimize processes to reduce costs, increase efficiency and improve customer satisfaction.

This service ensures that customer cloud environments are kept up-to-date and aligned with the Application Lifecycle Management (ALM).

Activities include maintaining platform compatibility with the production environment, executing routines to maintain the operating system, upgrading cloud software, resolving platform upgrade issues and installing the latest security protocols.

Enhancing the ongoing stability of the Microsoft platform by coordinating and planning the installation and deployment of updates for relevant ISV solutions.

Isolating ISV software updates from Microsoft One Version updates enables dedicated testing processes, improved visibility into update timescales and a clear focus on optimizing ISV-solution capabilities.

Monitoring of the batch job framework to track transaction volumes and peak loads to ensure that the production environment has adequate resources.

The service monitors the volume in the transactions sub-ledger, highlights failed exports, failed batch jobs and slow performing entities and analyzes the efficiency of the data management and batch framework to enable optimized load-balancing.

A dedicated deployment team, efficient communication and optimized Dynamics 365 code-deployment processes help ensure successful, timely Dynamics 365 code deployments.

Includes implementation and monitoring of an Azure DevOps set-up for automated code deployments to test, UAT and production environments and a transparent deployment flow that simplifies scheduling and approvals.

Planning, management and facilitation of simulated phishing attacks to raise threat awareness levels, build security competency and mitigate the risk and cost of future attacks.

The attack simulations and materials are based on a tried-and-tested Microsoft concepts.

End-to-end management of update scheduling and deployment for Dynamics 365 ERP platforms and relevant ISV solutions across all environments in the customer’s installation.

Compatibility verification of ISV solutions and custom code minimizes operational risks and careful update planning promotes scheduling that is convenient for the customer and that is in line with Microsoft’s release calendar to avoid issues with unexpected automatic updates.

Adapt and grow with confidence while maintaining system stability, business continuity, security and operational excellence.

Best practice change management processes, clearly defined accountability and full transparency help reduce disruption, mitigate risk and optimize resource utilization.

Streamline software updates with release management services that deliver predictable and reliable deployments, minimize downtime and keep your operations running at full speed.

Detailed release planning, change management and process automation accelerate updates, while proactive risk mitigation, roll-back planning and comprehensive validation ensure stability and quality.

If you need more than you can find in our standard service portfolio we can define tailored service, support and consulting services, and related service agreements, specifically for your business.