Enhance service operations with Dynamics 365 Field Service

5 reasons to choose Cepheo and Dynamics 365 Field Service

• 1. Move from reactive to proactive service

  The easiest field service issues to resolve are the ones that never happen.

   

  We can help you assess how integrating mixed reality, IoT technology and AI into your field services operations can enable real-time monitoring, proactive and predictive maintenance and faster, more cost-effective remote resolution of service issues.

• 2. Support the full customer life cycle

  If you deliver field services or “Product as a Service” offerings to your customers, we can help you get full visibility into key actions and interactions with your customers, from lead to after-sales service on one platform.

   

  Integrating Dynamics 365 Sales, Marketing, Customer Service and Field Service capabilities across your business will enable your customer-facing teams to collaborate and excel.

• 3. Give technicians the information they need, when they need it

  Your field service agents are the external face of your business, so it is critical that they have the information and tools they need to work efficiently and effectively.

   

  Some issues can be handled remotely, for example with Dynamics 365 Remote Assist and Guides, but when a technician needs to be onsite, they need the information and tools at hand, wherever they are.

   

  Cepheo's partnership with Industry leader, Resco means you can arm your technicians with mobile tools that inform and streamline end-to-end service operations, including critical data access and capture, even when they are without connectivity.

• 4. Build on the foundation you already have

  Field service operations can be a complex business that spans legacy IT architecture and historical work processes. Implementing new capabilities shouldn't mean starting over.

   

  Whether you are implementing field service capabilities for the first time or extending existing platforms and processes, Cepheo's industry experience and deep IT capabilities will help deliver a solution that integrates with, and builds on, what you have now to meet your current needs and evolve as your ambitions change.

   

  We can also integrate Field Service with Asset Management in Dynamics 365 Supply Chain Management, and with Business Central if this is your choice of ERP platform.

• 5. Faster, more predictable implementations

  More than 30 years of experience in implementing business solutions for our customers has helped us develop documented and tested methods to support and safeguard every step of your digital journey.

   

  Our experience across the broad Microsoft Business Applications portfolio, our structured approach and our commitment to simplification and standardization means that we can reduce the uncertainty and risk inherent in implementing modern IT solutions in your business.