Enable faster, better customer service with Cepheo

  • Proven customer service capabilities

    Decades of experience in implementing Dynamics-based solutions that empower our customers to deliver superior customer service.

  • More than just customer service

    Proven competencies in development, implementation, support and service of Dynamics CRM and ERP, Power Platform, Azure, and data & analytics.

  • Industry focus and insight

    Working with customers across industries means that we understand the importance of optimizing service operations to meet specific industry needs.

Lindab Profil achieve faster and better customer service

"By using Dynamics 365 Customer Service, we have been able to structure the work in a better way and handle several cases simultaneously."

 

Evelina Wallander  

Business Developer, Lindab Profil 

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A few of our Dynamics 365 CRM customers
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4 reasons to choose Cepheo and Dynamics 365 Customer Service

  • Whether you are implementing customer service capabilities for the first time or extending your existing processes and applications, Cepheo can deliver a solution that meets your current needs and allows you to expand and evolve your capabilities as your expectations and ambitions change.

     

    And since we use the Dynamics 365 platform to run our own customer service processes, we understand the challenges associated with scoping, implementing and maintaining an effective platform.

  • At Cepheo we take a holistic, business-first approach to IT technology and build end-to-end solutions that can connect the entire business.

     

    By integrating customer service processes across your business in this way, you can empower your employees to collaborate and share knowledge and insight.

     

    And by combining this with AI-based routing that classifies issues and assigns them to the best-suited agent, you can offer faster, more efficient case resolution.

  • No two customers are the same. So enabling access to effective and responsive support across multiple channels is critical to delivering customer satisfaction.

     

    We can help you enhance your customer service platform with capabilities from Microsoft Power Platform that enable you to receive and resolve support issues on your customers' platforms of choice.

     

    Whether they prefer to reach out by phone, email, via a customer support portal or to engage with an AI-assisted chat bot, you can help them when and where it suits them best.

  • Accurate, relevant data is your most valuable business asset – especially when it comes to delivering fast and efficient customer service.

     

    We can help you implement a structured and strategic approach to sourcing, accessing, storing and protecting your customer data.

     

    You can then share information securely across your customer-facing organization to enable fast and informed processes.

WE CAN HELP YOU WITH
ERP
CRM
SALES & MARKETING
CUSTOMER SERVICE
FIELD SERVICE
BI & ANALYTICS
POWER PLATFORM
MANAGED SERVICES
INDUSTRY SPECIFIC SOLUTIONS
ERP
CRM
SALES & MARKETING
CUSTOMER SERVICE
FIELD SERVICE
BI & ANALYTICS
POWER PLATFORM
MANAGED SERVICES
INDUSTRY SPECIFIC SOLUTIONS
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Dynamics ERP solutions made for your industry

How much do you really know about your customers?

With Microsoft Dynamics 365 CRM solutions, your sales, marketing, customer service and field service teams have a single, connected view of customer actions and interactions across your business. 

Use teamwork rather than guesswork to boost sales and build stronger customer relationships. 

Find out how

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Talk to an expert about your opportunities with Dynamics Customer Service solutions from Cepheo.

We empower you to empower your customers