Cepheo Evergreen is a smarter foundation for growth

For many companies, IT plays a central role in driving business and capitalizing on new opportunities. Systems must be up to date, security must be in place, and new features from Microsoft and other software providers arrive at a pace that demands both oversight and adaptability.

At the same time, expectations for internal IT departments are rising. They must support rapid development, ensure stable platforms and contribute to efficient resource utilization. In this reality, balancing daily operations with the need for innovation and progress can be challenging – especially if the IT team has to handle it all alone.

That’s where Cepheo Evergreen makes a difference.

What is Cepheo Evergreen?

Cepheo Evergreen is not merely IT support. It is a comprehensive service and support concept that helps companies keep their Microsoft platforms and third-party applications stable, secure and up to date. The concept is designed to give businesses the freedom to focus on their core business while Cepheo takes responsibility for all, or part, of the IT platform.

Cepheo Evergreen consists of three levels of services that can be combined as needed.

Core Services

This is the foundation. Core Services help ensure stable daily operations. It includes:

• Service desk, as well as user and application support.

• Ongoing maintenance and updates of your Microsoft solutions and recommendations about new features and opportunities.

• Monitoring of performance and availability.

• Coordination between your internal teams and our specialists.

Cepheo Evergreen Core Services are the safe choice for businesses that want to be confident that their platform is stable and always running as it should.

Extended Services

Extended Services let you tailor the agreement to your business needs. Here, you can choose from a range of standardized add-on services that create more proactivity and a higher service level. Examples include:

• A dedicated contact person for service management.

• Advanced monitoring, reporting and analytics.

• Update management across third-party applications.

• Administration and coordination of cloud environments.

• A dedicated implementation team.

Cepheo Evergreen Extended Services are designed for businesses that want to customize their services without starting from scratch.

Tailored Services

Some businesses have specific needs that require unique solutions and service agreements. That’s why Cepheo also offers Tailored Services. Here, we enter individual agreements covering specific requirements for:

• Complex operations that need customized services tailored to unique customer requirements.

• Large-scale transformations.

• Integrations with third-party systems.

• Special compliance or security requirements.

Cepheo Evergreen Tailored Services are for businesses where standard solutions simply aren’t enough.

How does Evergreen solve your business challenges?

Cepheo Evergreen is built to address the challenges many businesses face today. Unpredictable operational costs make planning and budget-control difficult, and often there’s too little time to leverage the many new features and technologies Microsoft continually makes available.

At the same time, businesses are vulnerable if operations depend on a few key people, which increases risk during illness, holidays or staff turnover. Security threats are evolving faster than internal skills can keep up, and coordinating among multiple vendors and internal teams can easily lead to misunderstandings and wasted time.

With Cepheo Evergreen, we take responsibility for all, or part, of your IT platform. You no longer have to keep track of security updates, testing and documentation and instead get access to specialists who know Microsoft technologies inside-out and understand how technology creates business value.

The solution ensures your IT platforms are available, up to date and scalable. You get predictable costs, faster implementations and a solid foundation for digital development. Cepheo Evergreen frees up internal resources to support business strategy, protects your investment in Microsoft Dynamics 365, and ensures your IT team works with modern technologies. This strengthens your ability to attract and retain new talent and provides a competitive advantage through stable operations and innovation.

Examples of businesses that benefit from Evergreen

Cepheo Evergreen is designed for both medium-sized businesses and large enterprises. Typical situations where Evergreen makes a difference include businesses experiencing rapid growth that need to ensure stable operations while adopting new features to support business strategy.

Cepheo Evergreen is also ideal for businesses whose IT departments lack time or capacity to manage all technical details internally, or where areas like security and compliance require specialized knowledge that’s not always available in-house.

Cepheo Evergreen is also the right choice for securing a long-term partner who can help with both operations and the ongoing development of the IT platform. This provides access to broad expertise, a more predictable financial outlook and more opportunities to scale resources when needed.

In short, Evergreen is the solution for businesses that want modern and flexible IT operations, and need to free internal resources for innovation and create a strong platform for growth and competitiveness.

Evergreen is a foundation, not just a service

Cepheo Evergreen is also about building a foundation where IT is driver of growth.

With Cepheo Evergreen, you get transparent and predictable IT operations costs. You gain access to specialists you couldn’t justify hiring internally and a partner who works proactively and understands your business. At the same time, you gain the freedom to let your internal IT focus on the tasks that create the most value for your company.

If you want to ensure your business is ready to grow without IT becoming a bottleneck, Cepheo Evergreen is a solid foundation for the future.